Workington

Please expand each area below for further information. If you have any queries with any of our terms, conditions or policies please contact us for further clarification.

The contents of this page were last updated on the 22/11/23. The most up to date terms, conditions and policies are always listed on this page.

Guest Admission Policy

We hope all of our guests have a magical experience every time they visit a Parkway cinema.

That’s why we insist that everyone who comes to watch a show with us strictly adheres to our Guest Admission Policy.

You must produce a valid ticket or booking QR code to the cinema for entry. The ticket or booking must be valid for the particular show you are coming to see. Tickets or bookings made in error may be rectified by the cinema as long as brought to the attention of us at least 2 hours before the advertised start time of the purchased show. Parkway are under no obligation to exchange tickets for shows with less than 2 hours notice.

You must sit in your allocated seat, or as directed by the staff. We will make every effort to provide you with your requested seat, however, this may not be possible. In the event of this not being possible you may request a full refund of your tickets inclusive of any booking fees.

You must retain your tickets / e-ticket at all times. These may be required for re-entry to the auditorium. If you cannot prove you have a valid ticket you may be denied re-entry to the screen.

Mobile phones must be turned off as soon as the projector has started. Do not use your mobile phone at all during the performance. Not even when it is on silent - glaring screens can be very distracting for other guests.

No sound or recording equipment are permitted inside the screen. We may ask you to show us the contents of your bag if staff are suspicious of you recording a film.

No smoking or vaping is permitted inside our premises. Any person found doing so will be ejected without any entitlement to refund.

You may bring your own food and drink to the cinema with you, but we insist that hot or odorous foods are consumed outside of the cinema. You may not bring your own alcohol in to the cinema, but may purchase alcoholic drinks from the bar and bring them through with you to watch your show. Anyone who appears to be intoxicated shall be asked to leave the cinema immediately, without entitlement to a refund.

Antisocial or disruptive behaviour is not tolerated. Such behaviour will result in immediate removal from the premises without refund. This is at the total discretion of the staff and the manager’s decision is final. If required, we will report such behaviour to the police and ban disruptive guests from future visits.

You may bring registered guide, hearing or assistance dogs in to the show with you if required.

As a licensed cinema, we have to enforce the BBFC licensing laws. Anyone who is coming to watch an age restricted film who, in the opinion of our staff look under the required age must be able to prove they are old enough. We will accept a passport, driving license or birth certificate (with some other form of photographic ID). We are happy to accept a digital photo or photocopy of the above documents

Please be aware that we operate CCTV at all of our cinemas.

We reserve the right to refuse entry, or to have people leave once entry has been granted. The manger's decision is final.

Parkway Entertainment Company Limited reserves the right to amend these terms and conditions at any time without any prior notice.

General Sale of Tickets

Show tickets can be purchased from this website using most major credit / debit cards, or by redeeming a Parkway gift card. If you are purchasing your ticket at the cinema, you may also pay in cash.

Tickets purchased via the website are immediately available for collection at the cinema using your booking reference, member card, bank card you made payment with or booking barcode. We encourage customers to use paperless tickets by presenting the booking QR code on their phone screen at the ticket check point.

Parkway Cinemas offer allocated seating for all shows. Seats are automatically allocated on a best available basis, but can be changed by selecting different available seats on the seating plan. Whilst we will make every effort to seat you in your allocated seat, we make no warranties or representations that this will be possible.

Tickets are generally non-refundable or exchangeable unless required by law. We may, entirely at the manager's discretion, refund or exchange your tickets and / or booking fee.

Tickets are valid for the specific show, date, time and cinema as indicated on the ticket or booking confirmation only.

All prices including VAT (where applicable).

Proof of age may be required at the cinema for any person attending a 12A, 15 or 18 certificate film. Failure to provide proof of age when requested will result in the cancellation of any ticket purchase. This is a legal requirement.

If a reduced price ticket is purchased, you must be ready to show ID proving this at the cinema (e.g. a student card)

Telephone bookings attract a 95p per ticket booking fee for the first four tickets in each transaction (e.g. minimum 95p for one ticket, Maximum of £3.80 for four or more tickets).

Web bookings for standard films do not attract a booking fee, rather, a ticket booking fee is included in the headline price. By completing your purchase you agree to paying this booking fee in addition to the base ticket price.

Bookings for non-standard film shows may attract a booking fee. If there is a booking fee, this will be clearly displayed before entering your payment details.

We do not make any charges for the use of credit or debit cards as a payment method. The booking fee can be avoided by purchasing tickets in person at the cinema during normal opening hours. The booking fee is charged to cover additional costs with providing remote access to the venue's ticketing system.

Parkway does not charge any extra for 3D performances, but you will require compatible 3D glasses to view the film. You may purchase these from the online shop during your ticket purchase, or at the cinema from the ATM's (Automated Ticket Machine) or any retail till. If you purchase 3D glasses online, you can collect them from the member of staff checking your tickets. Keep your glasses and you can use them again on your next visit.

We may, at our discretion, refuse to sell tickets to you or withdraw tickets from sale for any show.

By purchasing tickets, you agree that you and all other guests in your party will adhere to the Guest Admission Policy (see above).

Parkway Entertainment Company Limited reserves the right to amend these terms and conditions at any time without any prior notice.

Member Tickets & Discounts

In addition to the rules outlined above - "General Sale of Tickets", there are additional terms that apply specifically to the redemption / sale of member tickets or discounts.

Member tickets (complimentary or reduced price) are exclusively valid for the use of the member. You may not gift a free or discounted member ticket to another person, unless Parkway Cinemas specify otherwise.

Complimentary member tickets can be booked online or in the cinema without incurring a booking fee.

If a member is entitled to a discount on food and drink, the member must be present at the time of purchase. A member must present their card or QR code to be scanned at the till prior to the completion of the sale. The staff member will check the electronically stored photograph against the presenting member. If the staff member is unsure that the photo is a clear likeness of the person presenting the ticket, further ID may be required or service may be refused. The manager's decision is final.

If you are redeeming a complimentary member ticket, upon entry to the auditorium your membership photograph will be electronically checked by the staff member upon the scanning of your ticket. If the staff member is unsure that the photo is a clear likeness of the person presenting the ticket, further ID may be required or entry may be refused. The manager's decision is final.

There may be shows where members have exclusive early access to ticket sales. Once this time has passed your member status does not infer preferential treatment over any other customer. All standard tickets are sold on a first come, first served basis.

Member tickets are normally only valid for standard film performances. Member tickets are not valid for Event Cinema or Live shows unless otherwise stated. Member tickets may not be redeemed in conjunction with any third party offers.

The cinema manager reserves the right to refuse entry or discount to any member or their guest(s) if they feel the membership scheme is being abused.

Parkway Entertainment Company Limited reserves the right to amend these terms and conditions at any time without any prior notice.

Gift Cards

The Parkway gift cards (“gift cards”) are available for purchase or redemption at any Parkway Cinema with the exception of our Barnsley site.

The balance (or part of) may be redeemed at parkwaycinemas.co.uk, over the phone for booking tickets, or in cinema at any till or ATM (Automated Ticket Machine). Older "Gift Vouchers", identifiable by the lack of a QR code can only be redeemed in-cinema at a manned till.

The gift cards are not credit or charge cards and have no cash value. A gift card has no value until it is loaded with credit.

The minimum amount a gift card can be loaded or topped up with is £10. The maximum allowed balance is £150.

Gift cards are valid for 12 months after initial purchase or top-up. After this time any unspent balance will be surrendered.

The balance of a gift card cannot be used to purchase another gift card or exchanged for cash.

The purchase of cinema tickets / food and drink is subject to availability. The bearer of a gift card shall not be entitled to any preferential rights over other cinema guests.

If purchasing a physical gift card from the website to be delivered to a postal address, Parkway will ensure that it is shipped within 3 working days of purchase using a tracked postal service. Parkway takes no responsibility for any delays with the delivery of the item thereafter.

Gift cards can be redeemed by anyone presenting them and should therefore be treated as cash. Parkway Entertainment Company Limited accepts no liability for lost, stolen, damaged or defaced gift cards.

Gift cards cannot be refunded, except when required by law.

Photocopied or damaged gift cards will not be accepted. The manager's decision is final.

Parkway Entertainment Company Limited reserves the right to amend these terms and conditions at any time without any prior notice.

Vouchers

Other Parkway vouchers are available for purchase or redemption at any Parkway Cinema with the exception of our Barnsley site.

Ticket vouchers may be redeemed in cinema or online. Ticket vouchers cannot be used for over the phone bookings. Vouchers for food and drink may only be redeemed in-cinema.

Vouchers have no cash value and cannot be exchanged or refunded unless required by law.

Unless otherwise stated, vouchers are valid for 6 months after issue.

The redemption of cinema tickets / food and drink is subject to availability. The bearer of a voucher shall not be entitled to any preferential rights over other cinema guests.

Vouchers can be redeemed by anyone presenting them and should therefore be treated as cash. Parkway Entertainment Company Limited accepts no liability for lost, stolen, damaged or defaced vouchers.

Photocopied or damaged vouchers will not be accepted. The manager's decision is final.

Parkway Entertainment Company Limited reserves the right to amend these terms and conditions at any time without any prior notice.

Membership Scheme

Parkway Cinemas offer a membership scheme to our customers. The scheme is free to join.

A membership and its benefits can be used at parkwaycinemas.co.uk or at any Parkway Cinema with the exception of the Parkway cinema Barnsley.

You have to be at least 13 years old to join. Your free membership is valid for 50 years.

Parkway Entertainment stores some of your data in our membership scheme. For further details, please read our Privacy Policy.

As a Parkway member you may collect “Parkway Points”. These are earned by purchasing qualifying items from our food and drink offering either in cinema or online.

Parkway Points are valid for a period of two years after your last transaction, as long as you are an active member.

If you do not make any transactions on your account for a period of 2 years, your balance may be reset to zero.

After upgrading to a paid member, you must use any accumulated points before your membership expires.

If you let a paid membership expire, any accumulated points will be lost. Use any points before expiry of your paid membership!

Parkway Points are non-transferrable and have no cash value.

Parkway Points can be redeemed for various retail items including Popcorn, drinks, nachos and sweets. Parkway Cinemas may make changes to the items elegible and for what point cost at any time without giving prior notice. For more information on Parkway Points please see our Parkway Points page available from the info menu.

If you choose to, you can upgrade your membership at a cost for added benefits.

Paid membership schemes are not available to purchase at, nor can any of the benefits be used at our Barnsley or Workington cinemas.

When upgrading your membership level, your expiry date is temporarily changed for the duration of the upgrade. Once your upgrade has expired your membership will revert back to the free scheme with an expiry date reset to 50 years from the date of the change. Note that any points youi have will be lost on expiry of a paid membership.

A membership scheme cannot be transferred to another person or refunded under any circumstances unless required by law.

If you are a paid member, as an additional security measure you will have to provide an electronic passport style photo of yourself at the time of subscription. This will be securely stored on our servers and be used on our tills and ticket check points to identify you when redeeming any free tickets or discounts. If you do not provide a photo, your membership will not be valid.

You must tell us as soon as possible if there has been any change any of your details or need to update your photo on our system.

Whenever redeeming any free or discounted items or tickets, you will have your identity checked using your electronically stored photo. If the staff member cannot clearly see that the member is the person in the photo, additional ID may be requested or service / admission may be denied. The manager’s decision is final.

Upon joining the Parkway membership or upgrading your membership level, the changes to your benefits should become active on your account within five minutes. However, during busy periods this could take up to 24 hours.

The benefits you are entitled to enjoy, as set out in your membership package are valid as long as you have paid your membership fee, your membership is valid and you are complying with our terms, conditions and policies. You must be signed in to the website or have scanned your card / QR at the till before the transaction has completed to use your benefits.

Parkway Entertainment Company Limited reserves the right to amend these Terms & Conditions at any time and without prior notice.

Birthday Parties

Parties are only available on Saturday & Sunday mornings during school term time. In addition to the weekend mornings, Mondays, Wednesdays & Fridays are considered during the school holidays at the managements discretion. No Parties will take place during the duration of our December Pantomine.

The person who makes the booking agrees that he/she is fully responsible for all persons attending, including the behaviour of children on the day.

A non-refundable deposit is required at the time of booking to secure the requested date. The price will be confirmed at time of booking. Payment can be made in cinema or over the phone with a bank card. The remaining balance must be paid on the day.

Parkway will provide basic children's entertainment which may include some party games and balloons as part of the "Option 1" package.

Parkway are unable to admit any persons in to the building before the start time of the party, even in poor weather conditions. Normal start times are 9.15 AM for option 1 and 10.00 AM for option 2. We aim for a 10.15 AM film start time which will be confirmed on booking.

The price includes up to 40 people in total. This is inclusive of all children & adults. Addition guests will be charged at £4.25 per person. If there is likely to be more than 40 people please let us know at the time of booking.

The food & drink offering can be opened up for your event, but Parkway will require advance notice of this at least 7 days prior.

Parkway can offer discounted food & drink packages that must be ordered at the time of booking, please ask for further information.

If photos or a video is to be shown on the foyer TV's or big screen before the film, you must provide them on a USB stick to the cinema at least 7 days prior to the event. This allows us to convert them in to the format required for our projectors and confirm everything is working well in advance of the day.

Films are subject to availability. If you are bringing your own film, Parkway insist it is on a BluRay and not a DVD for quality reasons. Parkway requires possession of the BluRay at least 7 days prior to the party for testing purposes. Parkway reserve the right to refuse to show a BluRay if it is of a unsavoury or unsuitable nature in the opinion of the manager. The managements decision is final.

Normal film classification rules apply for anything shown on our screen.

Prize Draws, Competitions and Giveaways

These are the standard terms and conditions for any social media competition, prize draw, and/or promotion (collectively, “Prize Draws”) (“Prize Draw Terms and Conditions”) that we run within the premises, via the website or via social media.

We are the promoter for each Prize Draw.

By entering a Prize Draw, you will be deemed to have accepted and be bound by these Prize Draw Terms and Conditions.

The instructions provided in the launch message and/or at the point of entry form part of these Prize Draw Terms and Conditions. The prize(s) will be described in the relevant Prize Draw social media post or on point on entry. Prize Draw closing dates and draw dates will be set out in the Prize Draw social media post or at the point of entry. In the event of a conflict, these Prize Draw Terms and Conditions take precedence.  

When entering a Prize Draw via a social media platform, please note that the prize draw is in no way sponsored, endorsed, or administered by, or associated with, that social media platform.     

 You must be 16 years or older unless otherwise specified, and resident in the UK or Republic of Ireland (as applicable) to enter any Prize Draw. 

One entry per person is allowed (e.g. one entry per social media username or ticket transaction will be entered in the Prize Draw), unless specified otherwise.  

You cannot enter the Prize Draw if You or a member of your family is an employee of Parkway Cinemas or any other company connected with us or the Prize Draw.

We reserve the right to verify the eligibility of entrants. We may require the information we consider necessary for the purpose of verifying eligibility. Prizes may be withheld until verification.

The winner(s) of each Prize Draw will be selected at random and under independent supervision from all eligible entries received. Each winner will be notified by us within a reasonable time after the Prize Draw date or any subsequent draw by email. We will notify all winners they have won via the details given at entry. This will comply with each social media platform's promotional rules.

Methods of contact will include receiving an email to the address that you used to book cinema tickets or a ‘direct message’ from us on the social media platform requesting your address. 

Personal data will be collected, stored, and processed for the purposes of administering and assessing Prize Draws. Your personal data will not be used for marketing or used by any third parties. 

A Prize Draw is awarded conditionally upon acceptance. If we are unable to contact you within 7 days from initial contact or if any Prize Draw is unclaimed or declined within 7 days, the Prize Draw shall be deemed as unclaimed or unaccepted and a supplementary winner may be drawn by us. If the Prize Draw is time sensitive, We will state in the win confirmation how many days You will have to accept the Prize Draw.

Some Prize Draws may require you to accept third-party terms and conditions, such as ticket terms, and acceptance of the Prize Draw will be subject to such conditions.

Unless otherwise stated, the Prize Draw winner(s) will be solely responsible for travel to and from the venue and all other expenses. We assume no responsibility and are not liable for any costs, charges, or expenses that Prize Draw winner(s) may be required to pay at any time in connection with a Prize Draw.

We reserve the right to provide a substitute prize of similar value if the specified Prize Draw becomes unavailable for reasons beyond a party’s reasonable control. Cash or credit alternatives will not be offered. None of the Prize Draws are transferable.

We accept no responsibility for incorrect, or delayed entries. You accept the decision We reach is final and no correspondence will be entered into.

We reserve the right to end, amend or suspend any Prize Draw; amend these Prize Draw Terms and Conditions without prior notice; declare void the notification of winner(s); and/or to allocate available Prize Draw by conducting a simple draw from all wrongly allocated winner(s).    

Registered address: Parkway Cinema, Dunmail Park Shopping Centre, Maryport Road, Workington, Cumbria, CA14 1NQ

Company Number: 01768567

The Iron Claw Mob

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